People Development, Project Management, Knowledge Management, People Engagement

Change Management and Business Transformation

Free Learning and Development Resources

A great selection of Personal & Career Development resources, each link will open in a new tab.

CVs/Resumes

Description:

This has been revamped for 2022 and the author has added the latest insider strategies and techniques from real hiring managers to help job seekers write the best resumes possible.

This list contains everything you need to know about writing your own, so you can consistently land more interviews. This article takes you through:

- Resume Tips: The Fundamentals

- Resume Formatting Tips

- Resume Content Tips

- Resume Advice: Language & Grammar Tips

- Resume Advice: Education, Skills, & Extras

- Professional Resume Tips

- Job Search Advice.

Description:

If only individuals experiencing homelessness could “just get a job,” wouldn’t that solve the problem? Well, it’s rarely so simple. In 2017, only 22 percent of adults experiencing homelessness were confirmed to have been employed that year. While it’s apparent that some individuals can gain and keep employment, these low figures suggest there may be something more to it than the usual stereotypes surrounding the issue.

Our resource helps people who are experiencing homelessness learn about the common roadblocks to employment and ways to overcome them.

Description:

At Resume.org, our mission is to level the playing field by making high-quality resume-building tools accessible to all. Our site and resume builder are completely free and do not require logins. Users can build and download their resumes in PDF, DOCX, or TXT format.

Description:

Land an interview for your dream job with resume templates written by professional resume writers with industry experience. See how ResumeTemplates sets you up for success, with the internet's largest database of free resume templates in MS Word and Google Docs formats:

Personal Development

Job Searching

Values

Description: 30 minutes, covering: What Are Personal Values (And Why Do They Matter)? How to Define Your Personal Values How to Prioritise Your Personal Values How to Live Your Values With Integrity and Use Them to Make Decisions How to Adapt and Change Your Values When Needed

Description:

A number of articles on personal values, (average 10 minutes per article) including:

- Values-Based Decision-Making

- Living our Values - Respecting others' Values

- The language of Values

- Try a new hat on today

- The importance of Values

- When Values become a barrier

- The customer experience of handling times

- Misplaced Values.

Self Motivation

Description:

While for some people, lifelong learning is a buzzword from yet another New York Times bestseller, for others, it is a lifestyle. Learning throughout life means continuously seeking knowledge and expanding your horizons, regardless of your age or life circumstances. This mindset encourages you to never stop growing and discovering new things, whether that means learning to code or cook brownies.

Changing Habits & Behaviours

Learning Styles

Description:

Exam day has come, and although you are well-prepared, you might still feel a bit anxious. Don’t worry. It’s perfectly normal for students to feel some stress when it comes to test-taking, even if they have studied well and know the material.

Thse tips will guide you through exam prep and the exam itself. Remember that every exam is different. This test-taking guide is written in a general sense, with an eye toward the typical college-level exam.

Description:

Do you know your learning style?

Some students will confidently give a definitive answer to this question. Others might hesitate. However, regardless of which category you fall into, you have probably heard about this idea at least once in your life.

The concept of “learning styles” is still greatly favored in schools and colleges. Many educators rely on it in their day-to-day teachings. However, despite its popularity, empirical evidence for the benefits of this theory are limited. Numerous online publications are quick to point that out and discredit this concept entirely.

So, are learning styles completely useless?

We don’t think so! In this article, our experts scrutinize their credibility and offer alternative ways of thinking about this theory. We’ll also discuss various learning styles and how to use them. Finally, you will find some practical examples on how to use different learning approaches in your education to ensure maximum efficiency.

Stress Management

Description:

This free, short online course explores resilience – what it is, why it is important and how you can improve your own.

The course covers:

- Know what resilience is

- Understand why resilience is important

- Be able to describe the characteristics of resilience

- Understand how to practically improve your resilience skills.

There is also a self-printed certificate available on completion of the course.

Importance of mental health

Self Awareness

Description:

Self-awareness is a critical tool to help you reach higher levels of job satisfaction, become a better leader, improve relationships with colleagues, and manage your emotions better. It’s also positively correlated with higher levels of overall happiness.

And yet, as one study estimates, only 10-15% of people are truly self-aware.

Luckily, self-awareness can be practiced and cultivated - it’s not a fixed trait.

Description:

This free online course explores the necessity of personal development, how to go about it, and the important role that self-awareness plays.

With so many new skills, ideas, theories and concepts being introduced in our hectic, ever-changing work life, many of us are looking to develop our skills and knowledge in order to keep up. But how do you go about it? Where do you start?

Our free online course explores why personal development is necessary and how you go about starting. It also stresses the important role self-awareness plays in our personal development, as it allows us to understand ourselves and determine where we can develop. This course is especially useful for those who wish to begin, or improve, their personal development but are unsure where to start.

This course covers the following topics:

- Why do personal development planning?

- SMART objectives

- Action planning

- What is self-awareness and why is it important?

- Self-awareness theory

- How to apply self-awareness.

A self-printed certificate is available on completion of the course.

Emotional Awareness

Description: Utilize an assertive style of communication, Respond instead of reacting to conflict, develop active listening skills, be motivated, maintain a positive attitude, practice self-awareness, Take critique well, empathize with others, utilize leadership skills, Be approachable and sociable

self knowledge

Self esteem

self management

Reframing negative thoughts/positive outlook

Self care

Description: Self-care is any activity that we do deliberately in order to take care of our mental, emotional, and physical health. Self Care leads to better productivity, improved resistance to diseases,enhanced self esteem, increased self knowledge

Description:

This resource is for people experiencing homelessness who are looking for employment.

According to EndHomelessness.org, as of January 2020, more than half a million people are experiencing homelessness in the country. Stable and sustainable employment is essential in creating and maintaining housing stability.

Our resource helps people who are experiencing homelessness learn about the common roadblocks to employment and ways to overcome them.

A great selection of Training & Development resources, each link will open in a new tab.

TNA/DNA

Design

Implementation

Description:

This course has been designed for current trainers who wish to sharpen their training skills and learn new and innovative techniques in training design, construction and delivery.

The program content is based on time-tested training principles including modules on: learning theory, setting objectives, design, delivery, use of visual aids, audience facilitation and evaluation methods. We have placed a great emphasis on the use of positive reinforcement to develop the skills needed to design and deliver quality training programmes.

By the end of this course you will feel both competent and confident in your training skills. It will allow you to:

Structure your training session
Run successful training sessions and great courses
add interest to your training courses
learn question technique for group training
handle and train difficult people
deliver great presentations
enhance your visual image

Description:

This course is specifically designed to help trainers and subject matter experts to learn how to teach better.

The training principles discussed in the train the trainer course apply to delivery of all kinds of courses. They are not just limited to providing training on soft skills. The principles apply to teaching technical skills, software, management, arts and crafts.

The course is designed to accommodate the needs of people who are new to training as well as those who are experienced and have delivered courses in the past.

As the lessons progress forward, you will be introduced to more advanced training topics and get to examine your own training performance much more extensively.

Description:

“Train the Trainer” stands for a session, which is addressed to trainers who are willing to offer trainings to adults. It has a pedagogical background and participants will learn how to teach adults in a more effective way. The main purpose of the course is to improve the trainers’ capabilities to engage their audience. More specifically, by the end of the course, participants will be able to discover how adults learn and what motivates adult learners. Additionaly the participants will be able to design, prepare, and deliver training sessions. Best practice and proven training techniques, are key elements in order for the participants to develop effective communication skills. Lastly the participant will be able to manage and engage different audiences, improve standards of teaching and training by means of reflective practice.

Learning Objectives

discover how adults learn and what motivates adult learners
provide constructive and effective feedback to adult learners
design training sessions appropriate to the learner, resources and desired learning outcomes
prepare and deliver training sessions
practice proven training techniques
develop effective communication
manage and engage different audiences
improve standards of teaching and training by means of reflective practice

Evaluation

Management Development Planning

Training Methods

Instructional System Design

Instructional Design Framework

Agile Learning Design: An Ethos for Creating Learning, Training, and Performance Processes

Extending Instructional System Design

A Framework for Designing Learning Environments

Description: A number of templates for assessing training needs, including: System Overview Instrument Business Outcome Job List Instrument Job Description Instrument Task Inventory Instrument Task Survey Instrument Employee Survey Supervisor & Manager Training Survey Task Selection Instrument People, Data, Things Instrument Task Performance Measure Instrument Training Analysis Overview Report Course Evaluation (Word document) A guide for evaluation learning platforms. Training Estimator Spreadsheet (MS Excel) Lesson Plan Template (rtf) Presentation Template (rtf) Using PowerPoint (PowerPoint): A short slide show on using slides and other visual devices.

Training Design, Delivery and Evaluation 101 - Complete Guides

Description:

Various (count in hours) A comprehensive compendium of learning theories, teaching practices, design guides. This is the most comprehensive library of L&D resources on the internet. Contents from this page link alone include:

Instructional System Design Manual (ISD) — A complete guide to ISD or ADDIE method (analysis, design, develop, implement or delivery, and evaluation)

Instructional Design Framework — A framework for designing learning environments.

Agile Design: An Ethos for Creating Learning Platforms — Rapid instructional design for agile, blended learning

Extending Instructional System Design — How to move beyond ISD

Instructional Design — Includes difference between ISD (Instructional System Design) and ID (Instructional Design)

Cognitive Task Analysis in Instructional Design: Mapping the Performance A Table of Five Design Models: ADDIE, Design Thinking, Agile Design, System Thinking, and X Problem?

ADDIE Backwards Planning Model — An interactive map for using ADDIE to reach your performance and learning goals

Bloom's Taxonomy of Learning Domains

A guide to eLearning

Mapping Pedagogies in Learning/Instructional Design Media, Strategies, and Methods: Social Learning mLearning Informal and Formal Learning

Learning Styles

Learner Self Assessments

Learning through Researching: Adaptive and Adoptive Learning Methods

Reflection and Learning

Learning and iPods/tablets

Performance Tools

Performance Coaching

Two Dimensional Performance Modeling

A Trainer's Toolbox of Templates and Outline

Learning Organization Profile

Competencies

Icebreakers, Reviewing, and Motivation Activities>/li>

History of Learning and Instructional Design: ISD Timeline — The growth of ISD ADDIE

Timeline — The growth of the ADDIE model

Contributors, Gurus, and Pioneers in the field of Learning Learning Statistics, Myths, and Benchmarking

Estimating Design Cost and Development Times

Creativity

Innovation

Critical Thinking

How to Stop Great Ideas

Brainstorming

Developing Diversity

Left Brain, Right Brain Metaphor

The Exceptional Learner

What Does the "A" in KSA Really Mean (Knowledge, Skills, Attitude)?

Karl Popper's the Three Worlds of Knowledge

Examples of Instructional Design Activities

Using matched example/non-example pairs - Positive Reinforcement

Role Play - Counseling

Fishbowl - Appraisals

Self-reflection surveys and questionnaires for critical thinking.

Compliances

Description:

Explore over 80 free compliance training aids including best practice guides, checklists, desk-aids, eBooks, posters, training presentations and e-learning modules.

Includes materials on:

Bribery and corruption

Competition Law

Compliance Learning

Equality and Diversit

FCA training

Fraud

Financial Crime

GDPR

Health and Safety

Information Security

Modern Slavery

Risk

SMCR

Soft Skills.

A great selection of Management Skills resources, each link will open in a new tab.

Performance Management

Description:

A corporate management tool that helps evaluate work performance. These programs use various tools to create & measure goals, objectives and milestones and help people perform to the best of their abilities. This in turn helps companies reach their goals and perform optimally.

The website carries a number of useful articles on the subject of performance management and management by objective.

Description:

Stages of Performance Management Cycle and the Basic Elements necessary for Effective Performance Management.

This is a commercial organisation that sells performance management software. However, it carries this and other good articles, plus the offer to download a free e-book on the subject.

Leadership Theories & Styles

Description: Leadership Theory stidies qualities of good leaders based on various aspects:Persoanlity Traits, Environment, Decision making process etc. Leadership Styles include different leadership qualities : Coach, Visionary, Democratic, Beaurocratic, etc

Description:

What is it that makes some people excel in leadership roles? Leadership theories seek to explain how and why certain people become leaders. Such theories often focus on the characteristics of leaders, but some attempt to identify the behaviors that people can adopt to improve their own leadership abilities in different situations.

Early debates on the psychology of leadership often suggested that such skills were simply abilities that people were born with. In other words, these theories proposed that certain people were simply "born leaders." Some more recent theories propose that possessing certain traits may help make people nature leaders, but that experience and situational variables also play a critical role.

A very useful set of articles here that provide an overview, and more in-depth descriptions of these 8 key theories.

- "Great Man" theory

- Trait

- Contingency

- Situational

- Behavioral

- Participative

- Management

- Relationship.

Establishing Performance Goals

Recognising Performance Gaps

Performance Improvement Plans

Description:

A very useful and detailed article by Geir Darge, including some solid tips to ensure your performance improvement plans are effective and set your employees up for success, there are a few things to keep in mind.

How can you prepare an employee for a PIP and get them to take action?
What information should a PIP contain?
What's the role of the manager in the process?
What happens after a PIP is used?

Appraisals and PDPs

Quality Management

Description: Quality Management is the act of overseeing activities and tasks need to maintain desired level of excellence. The process includes determining quality policy, creating and implementing quality planning and assurance, and qulaity control and quality improvement.TQM requires that all stakeholders in a business work together to improve process, products, services and the culture of the company itself.

Description:

Contact Centres are complex places and there are many metrics that the average Contact Centre Agent will come across and be measured against. So why do we need them?

Let’s start with another more fundamental question… Why do we need Contact Centres?

The primary role of any Customer facing Contact centre is to provide a service to the customer and prospective customer base, to speed up their engagements with you and generally to make life so much easier for a customer, forget this at your peril. Your role as a Contact Centre Agent is to provide this ‘service’ to the customer. You are the Company as far as the customer is concerned and how you manage the engagement is the key factor in whether the customer has a good, bad or passive experience.

Leaders within your organisation need strategic KPI’s to ensure there is operational efficiency, budgets are met and to prove business cases for new initiatives and assess the impact of new initiatives and marketing campaigns etc. whilst balancing this with meeting the expectations of the customers. KPI’s also provide metrics for the contact Centre overall performance, highlight peaks and trends, whilst helping us to accurately forecast staffing levels.

Let’s look at some of the measures that are typically in place within contact centres.

First Contact Resolution (FCR)

FCR is a measure of how successful we are at resolving a customers query the first time they call us. In many contact centres this measure is considered amongst the most important as it results in higher customer satisfaction and lower repeat calls, which in turn results in a lower cost-to-serve.

There are two common approaches to measure FCR

FCR = Total No. of calls resolved on the first attempt

Total No. calls received

FCR = Total No. calls resolved on first attempt

Total No. of first calls

The second approach is more accurate as it excludes repeat calls, but both are used in contact centres, so it’s important to understand how its deployed in you centre and tat you understand the parameters.

Questions to consider:

· What stops you resolving customer queries first time, every time?

· What could you do to help improve this?

Average Age of a Query

The average age of a query measures the length of time queries remain unresolved and open if they are not resolved at the first attempt. This metric accompanies FCR and is a great tool to help an organisation to understand which queries are causing difficulties and need different / additional solutions / processes creating to ensure smoother resolution.

The formula to calculate Average Age of a Query:

Average Age of a Query = Total days of open queries

Total No. of open queries

Net Promoter Score (NPS)

NPS is a really popular measure used to measure customer loyalty and satisfaction. The great benefit of NPS is that it’s a simple question for customers to answer.

‘How likely is it that you would recommend …(XYZ Company)… to a friend or colleague?’

Customers are asked to use a 0-10 rating scale. NPS is then divided into three categories:

Promoters - 9-10

Passive - 7-8

Detractors - 0-6

The formula to calculate NPS:

NPS = % Promoters - % Detractors

Questions to consider:

· If your Contact Centre uses NPS as a measure, how are they tracking?

· What is your personal NPS?

· What could you do to improve customer perceptions and drive these numbers up?

· If your personal NPS is high, what could you do to help others in the team raise their metrics?

Customer Effort Score (CES)

Like NPS, the CES uses a simple question to gauge customer satisfaction, however, it asks a customer to consider how much effort they had to use in order to get their query resolved.

Typical responses range from very low to very high and can be measured using either a five point or seven-point scale.

A CES questionnaire will typically look like this

To what extent do you agree or disagree with the following statement.

…XYZ… Company made it easy for me to resolve my query:

7 Point Scale 5 Point Scale

1 - Strongly disagree 1 - Strongly disagree

2 – Disagree 2 - Disagree

3 - Somewhat disagree 3 - Neither agree or disagree

4 - Neither agree or disagree 4 - Agree

5 - Somewhat agree 5 - Strongly Agree

6 - Agree

7 - Strongly Agree

The formula to calculate CES:

CES = % Agree - % Disagree

Questions to consider:

· If your Contact Centre uses CES as a measure, how are they tracking?

· What is your personal CES?

· What could you do to improve customer perceptions and drive these numbers up?

· If your personal CES is high, what could you do to help others in the team raise their metrics?

Customer Satisfaction (CSAT)

This metric is often used within Contact Centres to determine how satisfied customers are with your companies products and services. CSAT is measured at the end of a customer survey, using a

five-point scale using the responses, Highly Satisfied to Highly Unsatisfied.

CSAT scores are often expressed on a 0% to 100% scale. The top two scores are then taken as a measure of how likely a customer is to use our products or Services again (Customer retention)

The formula to calculate CSAT:

CSAT = No. Satisfied customers (those scoring - 4 & 5) x100

No. of survey respondents

Questions to consider:

· If your Contact Centre uses CSAT as a measure, how are they tracking?

· What is your personal CSAT?

· What could you do to improve customer perceptions and drive these numbers up?

· If your personal CSAT is high, what could you do to help others in the team raise their metrics?

Grade of Service (GOS) or First Response Time (FRT)

The customers initial contact with a contact centre has a strong influence on the customer perception of how we perform as a business. A customer’s time is valuable and how you engage with them shows whether you value them and their business. So even before a customer engages with you, they are already judging your company based on how long they must wait for their call to be answered or their email to be answered to or their chat to be picked up and responded to.

This metric is often monitored closely, hourly, daily, weekly, monthly, yearly and in some cases even minute by minute with someone watching ‘the board’ real time.

The formula to calculate GOS / FRT:

GOS/FRT = Total time waiting for all enquiries

Total No. of Enquiries

Questions to consider:

· What do you think can do, to have an impact GOS or FTR within your Contact Centre?

Average Call Abandoned Rate (ACA)

If a customer has to wait to long, they are likely to abandon their call, which again causes huge customer frustration and lose faith in your companies ability to handle their query and or provide a good service. Customers are often more willing to wait longer for technical support than they are if they are calling for a sales transaction.

As a general ‘rule of thumb’ a 5% abandonment rate is considered acceptable anything above this signals a problem. As a general rule a company usually exclude those calls that abandon within the first five seconds, as these calls are usually mis-dials or people who change their mind.

The formula to calculate ACA:

Abandonment Rate = (No. of Calls Offered – No. of calls handled) x100

No. of calls offered

Questions to consider:

· What is your Centre Currently running at?

· Why is it important that we monitor this metric?

Calls Handled

The Calls Handled KPI literally relates to all calls ‘touched’ by an agent during a specific time frame. This figure usually doesn’t include abandoned calls and is often broken down into:

· Calls handled by an agent

· Calls handled by an Interactive Voice Response (IVR) system

You can substitute calls with emails and chats here, it’s a similar process

Questions to consider:

· Companies often provide agents with a target for customer interactions (calls/emails/chats etc.) handled why do you think this is the case?

· What can you personally do to increase the number of customer interactions you handle each day, without affecting the quality of the customers experience?

Agent Utilisation

Customer service is a labour-intensive function and for this reason Companies are keen to ensure that they are making the best use of the resources they have available. The Agent Utilisation KPI allows us to make sure that this is happening, and everyone is getting their fair share of the work available. Its also a vital component of forecasting to ensure the right agents with the right skills are available to handle the forested customer interactions in any given time-period. Of course to ensure this is fully accurate we have to factor in breaks, lunches, holidays, sick days and training… these elements are known as shrinkage.

The formula to calculate Agent Utilisation:

Agent Utilisation = (Avg. No. of contacts handled by an agent in a month) x (Avg. handle time) x 100

(Workdays in a month) x (total work hrs in a day)

Questions to consider:

· What can you personally do to impact the utilisation metric?

Average Call Length

This metric provides an insight into the average length of calls, in a given period. This figure again helps Operations and Forecasting to predict the number of agents required to manage the workload

The formula to calculate Average Call Length:

Average call length = Total call time for all calls

Total No. of calls

Questions to consider:

· What’s your Contact centre currently running at?

· Why is this an interesting metric?

Adherence to Schedule

Another productivity related contact centre metric is adherence to schedule, this relates to how well an agent manages their time. Forecasting usually work out how many staff they require in short fifteen-minute intervals to make sure they match agent availability with the forecasts of when the customer wants to interact with us.

For this reason its important that we take breaks and lunches at the allocated times and in the same way return when our schedule dictates, otherwise we won’t be available when customers need us.

Questions to consider:

· What can you do to influence your personal adherence metric?

· Do you know how your own personal metrics stack up?

Average Handling time (AHT)

This is the average time an agent spends on a call / email/chat etc. It starts as soon as the agents either picks up the call or opens the email /chat session. By tracking this metric is gives an understanding of any training requirements that might present themselves. Long durations could mean an agent doesn’t have the skills or tools required to their job and similarly if the duration of a customer interaction is well below than expected it could demonstrate that an agent is rushing through activities and not addressing customer issue correctly.

The formula to calculate Average Handling Time:

AHT = (Total talk time + Total hold time = Total after-call work time)

Total No. of calls

Questions to consider:

· What’s your current AHT and how does it compare to the targets you’re working towards?

· What can you do to influence your current figures?

· What additional support do you require going forward?

Average Call Hold Time

Sometimes it’s necessary to put a customer on hold, to speak to a Subject Matter Expert (SME) or a Team Leader or to access additional information relating to the Customer and or their account. Whilst these hold times are necessary it’s important to keep these to a minimum and keep them as short as possible. They cause frustration for the customer and can send unwanted communications that we don’t know what we’re doing or even don’t care about the customer.

If this number is too high, it can highlight systems issues or agent performance issues

The formula to calculate Average Call Hold Time:

Average Call Hold Time = No. of seconds customer is placed on hold

Total No. of calls

Questions to consider:

· What factors are driving your ‘Hold Time’ at the moment?

· What can you do to drive this metric down?

Transfer Rate

Once a customer has explained their issue there is a real feeling of disappointment and frustration when they must be transferred to someone else to handle their query and start all over again, the more transfers the more frustration.

Whilst some transfers are inevitable it’s important that we tray to keep them to a minimum and wherever possible do so via a ‘warm transfer’ to ensure the handover is smooth and the customer doesn’t have to repeat information.

The formula to calculate Transfer Rate:

Transfer Rate = No. of calls Transferred

Total No. of handled calls

Questions to consider:

· What can you do to drive this figure down in your centre?

Average After-call work time (ACW)

There is often a need to complete some after-call work following a customer interaction. This metric allows us to understand how much time an agent spends on these activities.

Again, this metric can highlight process and procedural issues or that an agent needs additional training and support. It could be that your adding steps that aren’t required causing you to be slower in this area or it could be that there are routines or processes that aren’t required and could be eliminated to streamline this

The formula to calculate After-call working time:

ACW = Time to complete after-call work for all calls

Total No. of calls

Questions to consider:

· How much time do you spend in after-call working?

· What’s the current target in your department / centre?

· Are you meeting your own personal targets?

· What can you do differently to help drive this figure down without affecting quality?

Short Duration Calls

This isn’t a metric that is looked at as frequently as the others, but it is one that’s reviewed probably on a monthly basis. Short duration calls can be an indication of several potential issues.

A high number could be driven by system problems for instance automatic call dropping or customers ‘hanging up’ because they are not able to hear. It could also be due to agent error or sometimes, sadly, an agent trying to beat the system

Some Additional Questions:

· Which of the measures we’ve outlined are in place within your organisation?

· What do you think are the benefits of having KPI’s and targets?

· What do you think the drawbacks of KPI’s and targets?

Provide the Agent with a copy of their own data: ‘Here’s an example from your Contact Centre’.

· Take a look at your data given the information above which areas, do you think, you would be asked to focus on?

· Why do you think these areas are important?

· What do you think you could do to influence the results?

· What impact do you think this could have on your customer base?

Leadership Development

Description: Leader development takes place through multiple mechanisms: formal instruction, developmental job assignments, 360-degree feedback, executive coaching, and self-directed learning. These approaches may occur independently but are more effective in combination.

Coaching & Mentoring

Risk Management

Description: Risk management is the process of identifying, assessing and controlling threats to an organization's capital and earnings. It helps organizations prepare for the unexpected by minimizing risks and extra costs befor they happen

Organisational Change

Description: Oragizational change is a braod concept and can be defined as any change that has a significant impact on the organization as a whole. 4 main types of organizational change are: Strategic Transformational change, People-centric organizational change, Structural change and Remedial change

Motivation

Goal & Objective Setting

Team Dynamics

Description: Team Dynamics refers to unconscious, psychological factors that influence the direction of a team’s behaviour and performance. For positive team dynamics:There should be clarity of goals to be accomplished, transparency within the team members and accountability of each member

Giving Feedback

Description: Feedback should be specific, considering recipient's needs, the recipient should be given a chance to respond and negative feedback should always be given in private. Don’t wait for the annual reviews to give feedback, do not axxagerate and do not sandwich negative feedback between positive messages

Group Skills

Description: Teamwork skills are the qualities and abilities that allow you to work well with others during conversations, projects, meetings or other collaborations. Examples of group skills: Communication, Responsibility, Honesty, Active Listening, Empathy, Collaboration, Awareness

Group Learning

Self-Managing Teams

building trust

teamwork and collaboration

Description: Share the company's mission, communicate your expectation for collaboration, Define and communicate team's goals, highlight individual's strengths, promote a community working environment, forster honest and open communication, encourage creativity, share knowledge insights and resources, lead by example, get out of the office for formal as well as informal meeting, celebrate and reward successful teamwork, invest in collaboration tools

leadership behaviour

A great selection of Planning & Organisational Skills resources, each link will open in a new tab.

Meetings management

Description: The more organized a meeting is, the lesser time will be wasted by employees, resulting in increased productivity and revenues for the organization.Good meeting management skills also ensure valuable contribution by all team members, which helps in finding the optimum solutions for issues at hand. Meeting management also plays an important role in improving communication, interpersonal relationships, teamwork, as well as employee morale and satisfaction.

Description: Meeting should have a clear objective, try meeting outside the office, participants should be aware of the agenda and be prepared, Invite less people, Be on time, Stand-up meetings are mor engaging & collaborating, meeting should be participative, Be focussed, do not multi-task, keep meetings shot, and follow up post discussion

Diversity

Description: The diversity definition refers to the existence of variations of different characteristics in a group of people. These characteristics could be everything that makes us unique, such as our cognitive skills and personality traits, along with the things that shape our identity (e.g. race, age, gender, religion, sexual orientation, cultural background).

Description:

Building an inclusive business is all about considering the people component of this equation. Ensuring that you create a team and workplace where diversity is celebrated and everyone feels welcome has major benefits.

This all-inclusive guide will give you the lowdown on what inclusivity is, the benefits it has for businesses and the people who interact with them, as well as how you can institute processes and create business practices that will help you to build an inclusive enterprise.

Project Management

Strategic Planning

Business Planning

Description: In this video you'll learn about the six essential pages every business plan should have, what to record on each of those pages, and also how to write your business plan as quickly and easily as possible -- even if you're a complete beginner!

Business Continuity Planning

Description: Identify the scope of the plan, Identify Key business Areas, Identify critical functions, Identify dependancies between various business areas and functions, Determine acceptable downtime for each criticla function, create a plan to maintain operations.

Management by Objective

Description: Management by objectives (MBO) is a strategic management model that aims to improve organizational performance by clearly defining objectives that are agreed to by both management and employees.ccording to the theory, having a say in goal setting and action plans encourages participation and commitment among employees, as well as aligning objectives across the organization.

Time Management

Description:

Starting college is one of our biggest milestones. It feels like a whole new beginning, as though the adult life we’ve been waiting for has finally arrived! You may feel excited but also scared, embarrassed, and a bit lost too.

To survive these new challenges, you need to know how to get ready, what to avoid, and what to do to maximize success. You’ll find all this and loads more in our experts’ ultimate guide for incoming college students, including helpful tips and a handy infographic.

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Description:

In a fast-paced world where distractions abound, overcoming laziness and staying productive can be challenging. In fact, what we know as laziness is often a fear of failure, the pressure of high expectations, or a simple need for relaxation. Therefore, combating lethargy requires not just pushing ourselves harder, but also cultivating an environment and mindset favorable to efficiency and enjoyment.

The team on the website here created a detailed "6 Productivity-Boosting Japanese Techniques" infographic.

Drawing inspiration from the rich cultural heritage of Japan, we explored six time-tested strategies promoting continuous improvement, steady progress, connection with nature, resilience, and acceptance of what we cannot alter. By embracing these principles, anyone can conquer procrastination, enhance motivation, and achieve success in their studies, work, and personal lives.

Knowledge Management

Research Methods

Description:

The human brain is endlessly fascinating. This organ never rests, continuously making connections and assumptions about the world surrounding us and the things in it. The brain creates patterns from the tiniest bits of informational inputs, thereby forming thoughts, statements, arguments, and ideas. It allows us to build up our own interpretations of situations, datasets, and people. Trying to sort through all of this information in a sensible, logical way is referred to as reasoning.

This useful article explains both the deductive and inductive reasoning processes. It covers their respective structures, strengths, weaknesses, and real-life uses. After reading this piece, you’ll clearly understand both types and gain the knowledge and skills to objectively assess facts and build compelling arguments.

Understanding your Value Proposition

Description: Identify all the benefits that your product offers, Describe what makes these benefits valuable, Identify your customer's main problem, connect this value to your buyer's problem, Differentiate yourself as the preferred provider of this value

Customer Segmentation

Customer Discovery

Description: Customer Discovery is the process of focusing on four blocks of the lean canvas, developing assumptions, and turning those assumptions into hypotheses which founders will then go out and test.If a startup properly conducts customer development, it helps them become highly focused, capital and resource-efficient, and while not a guaranteed success, more likely to achieve product-market fit, improve valuations, and attract additional investment.

Validation and Testing Assumptions

A great selection of Communication Skills resources, each link will open in a new tab.

1st impressions

Description: First impressions are crucial. They can make or break an opportunity. It’s human nature to make a judgement about someone when you first meet them, but did you know that people can formulate an opinion about you in less than 20 seconds!

Description: Confidence is the key, Good hygiene is important, Dress to Impress, Smile, Give them a firm handshake, Greet them and learn their names, Be an attentive listener, Be respectful, Pay attention to your posture and body language, Use small talk to your advantage

Customer Service best practice

Description: How to build a customer-focused culture, elevate your customer support experiences, and go the extra mile to make customers happy.3 different ways: BUILDING A CUSTOMER-CENTRIC ORGANIZATION FROM THE GROUND UP, GOOD TO GREAT: BEST PRACTICES FOR STELLAR CUSTOMER SUPPORT, THE EXTRA MILE: CUSTOMER SERVICE THAT SWEEPS USERS UNDER THEIR FEET

Effective Selling

Description: Effective selling is NOT just a matter of learning a sales spiel, having the gift of the gab or using clichéd or manipulative techniques.Instead it is the process of leading, guiding, educating and directing your buyers more than anyone else might do to help them solve a problem or achieve a desired outcome.

Description: 5 most effective selling techniques: Specificity-Your sales pitch should address specific needs of your customers. Know your stuff. Improvisation. Organization-Organization skills are crucial for improving your selling skills because they increase your motivation and show direct results.ListeningSkills

Questioning & Listening

Description: Gaining an understanding of the specific types of questions you ask not only helps you achieve better answers and build stronger relationships, but it’ll also help you avoid misleading people, or worse, prevent you from suffering a dreaded communication breakdown.

Writing Skills

Description: Writing is the art of expressing our views, ideas, and thoughts.Good writing skills are essential for success in the workplace. Whether it’s emails, project reports, or sales proposals, content full of typos, grammatical errors, and poorly constructed sentences suggests a similar attitude towards work.

Presenting Ideas Effectively

Description: Be clear and concise, Cultivating and Using Your Leadership Voice,Speak to Your Audience,Remember What It’s Like to Not Know,Read Aloud,Borrow Another Set of Eyes,Practice Your Presentation Skills,Practice Presenting to a Colleague or Colleagues,Be Prepared

Description:

Many students find it challenging to deliver reports, presentations, and speeches. Often people feel they do not have the skills or guts to present their ideas in front of a crowd. This is especially the case when speaking before a group of strangers.

Delivering public speeches is often necessary to move forward in your career and studies. It is one of the ways to impress anyone, from classmates and professors to colleagues and bosses. Public speaking is an important skill to master.

To let you sharpen your public presentation skills, experts have collected valuable tips to help you shine. On this page, you will learn more about the challenges of public speaking, how to address them, and key recommendations for improvement. We have also compiled sample topics to inspire and help you on your public speaking journey.

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Verbal Communication Skills

Description: ffective communication causes productivity to increase, errors to decrease and operations to run smoother.some tips to improve these skills and excel at your workplace.:Read more, listen carefully, prepare yourself, be mondful, think about people's perspectives,develop you skills

Non-Verbal Communication Skills

Presentation Skills

Description: Presentation skills can be defined as a set of abilities that enable an individual to: interact with the audience; transmit the messages with clarity; engage the audience in the presentation; and interpret and understand the mindsets of the listeners.To improve your presentation skills, you must:Research the Audience before Presenting, Structure your Presentation Effectively and Do a lot of Practice

Description: Any presentation has three phases: preparation, delivery, and follow-up. To improve your presentation skills one must be organized, must think analytically,must improve verbal and non verbal communication, should be good at writing, be comfortable with public speaking

Description: Show your passion and connect with your audience, Focus on your Audience’s Needs,Keep it Simple: Concentrate on your Core Message, Smile and Make Eye Contact with your Audience, Start Strongly, Remember the 10-20-30 Rule for Slideshows, Tell Stories, Use your Voice Effectively,Use your Body Too, Relax, Breathe and Enjoy

Influencing & Negotiating

Etiquette

sociabiity

Description: Workers who display sociability traits are self-motivated leaders who are an asset to employers and coworkers.Sociability in the workplace helps improve employee interactions because these traits help effectively manage and resolve conflict.Workers who display sociability traits have more opportunities for advancement within an organization.

Description:

Gone are the days when we dated our neighbors and classmates, allowing time to develop comfort and gradually open up to each other. In today’s world of online speed dating, the challenge is to capture each other’s interest right from the first messages to nurture the relationship further.

Erich Fromm delved into the realm of self-marketing in relationships as early as 1956. Considering the changes since then, especially for introverts, it’s understandable that interactions can be draining, and becoming comfortable around certain individuals may take time.

relationship management

Description: Relationship Management is all about your interpersonal communication skills. It’s all about your ability to get the best out of others … your ability to inspire and influence them, your ability to communicate and build bonds with them, and your ability to help them change, grow, develop, and resolve conflict.

empathy

Description: To use empathy effectively, give your co-worker your full attention, looking out for verbal and nonverbal clues to help you fully understand their situation. Set aside your own assumptions, acknowledge your colleague's feelings, allow an emotional connection, then take positive action that will improve their well-being.

rapport

conflict management

Communication styles

Vias

Effective use of the voice

English as a second language

Description: English is the global language of business, English is the second most spoken language in the world, English is the language of Government,Over half of the World’s Websites are written in English,Live in an exciting new country as you learn the language.

Selling yourself

Description: People generally have unconscious preference for potential over actual success.eople are much more impressed, whether they realize it or not, by your potential than by your track record. It would be wise to start focusing your pitch on your future, as an individual or as a company, rather than on your past — even if that past is very impressive indeed. It’s what you could be that makes people sit up and take notice — learn to use the power of potential to your advantage.

Creating connections

Description: We are at our best when we creating connections. It significantly expands the impact of our leadership. Because organizations are networks. The effectiveness of the network is directly related to the degree to which the right connection is made in the right place at the right time.

Description: Figure out who matters most, Pick your next tier, Find easy ways to engage everyone else, If you want to connect with someone, find a way to help that person, Be intriguing, Think people-not positions, Give before you ask, Be generous

A great selection of Advertising & Marketing resources, each link will open in a new tab.

Market Planning

Description: Market planning is the process of organizing and defining the marketing aims of a company and gathering strategies and tactics to achieve them. Top Market Planning Concepts are: Market Segmentation and Target Markets, Budget, Marketing Mix and Customer Relationship Management (CRM)

Market Research

Description: Some of the overarching goals that market research can help organizations accomplish, include: making important business decisions, securing investments and funding, determining new business opportunities, and even avoiding business failures

Description:

As the number of people shopping online continues to grow exponentially,
eCommerce is changing and expanding rapidly. We've compiled a list of the most critical facts and figures so you can get a sense of the huge trends that are set to impact the industry in 2022 and beyond. Whether you're an experienced eCommerce brand or just getting started, you can use this data to fine-tune your marketing strategies and stay one step ahead of your competition.

Competitor Analysis

Description: A competitive analysis is a strategy where you identify major competitors and research their products, sales, and marketing strategies. By doing this, you can create solid business strategies that improve upon your competitor's.

Direct Marketing

Telemarketing

Description: Don’t Sound Like a Telemarketer, Play the Numbers Game, Planning is Everything, Work out What Floats your Prospect’s Boat, Get Some Training, Wear Some Armour, Handle Objections, Build Momentum, Motivate Yourself to Motivate Others, Ask Good Questions

Copywriting

e-Commerce

Description: Ecommerce, or electronic commerce, refers to transactions conducted via the internet. Every time individuals and companies are buying or selling products and services online they’re engaging in ecommerce. The term ecommerce also encompasses other activities including online auctions, internet banking, payment gateways, and online ticketing.

A great selection of Finance resources, each link will open in a new tab.

Budgeting

Description: The 50-20-30 (or 50-30-20) budget rule is an intuitive and simple plan to help people reach their financial goals.The rule states that you should spend up to 50% of your after-tax income on needs and obligations that you must-have or must-do.The remaining half should be split up between 20% savings and debt repayment and 30% to everything else that you might want.

Description:

Knowing what’s a good deal and what’s not with personal loans is challenging. Predatory lending takes advantage of this by offering tempting deals that wind up being too good to be true. So it’s essential to know what to look for to avoid becoming a victim.

This guide will provide you with practical tips for avoiding predatory lenders and advice to protect yourself from their various schemes.

Description:

To be financially literate is to know how to manage your money. This means learning how to pay your bills, how to borrow and save money responsibly, and how and why to invest and plan for retirement.

Take the initiative to self-educate and grow your financial knowledge, by beginning with the basics of money management and maturing into a smart spender. Putting time into your financial development improves saving and investing decisions. By leveraging resources—like age, talent, money and the ability to establish good habits—you can build a long-lasting nest egg.

Cash Flow

Asset Management

Financial Analysis & Planning

Description: financial planning and analysis professionals are in charge of:Budgeting, forcasting, rolling forecasts, Reporting and Analysis.There are different types of financial analysis, which include:Actual vs. Budget, Ad Hoc Reactive Analysis, Strategic Analysis and Proactive Analysis.

Description:

This course teaches the essential analytical tools and financial reports used to manage organisations. Upon completion of the course you will be able to:

understand the central accounting statements, comprising the balance sheet, profit & loss account and cash flow forecast;
calculate key ratios to analyse financial data and make effective decisions;
draw up and manage a budget for a team or department; and
investigate the different types of variances that occur from budgeted spend and show how you would correct them.

Description:

website provides comprehensive details on grants for veterans. We have been featured on va.gov, hunker magazine , idaho.gov, wi.gov, NationalDebtRelief , several educational institutions, and government websites. These grants are given away for free, and they could help low income veterans with bills, mortgage, rent, housing, college, and medications . Please note that grants are only given for veterans who can prove financial difficulties. Apply for multiple grants to ensure your needs are met.

We offer information on the following :
(1) grants for rent

(2) housing assistance

(3) help with bills

(4) education grants

(5) medical bills grants

(6) business grants.

Profit Analysis

Description: 1: Do all 3 key analyses to determine profitability:Gross Profit margin, Net profit margin, segment margin. 2: Now do them for the past 3: Benchmark industry profitability ratios 4: Understand customer valuation 5: Don’t assume yoou best customers are your most valuable6: Dont be held back by your tools 7: Free up time for deeper analysis 8: Dont stop at insights

Description: Profitability analysis help businesses identify growth opportunities; since things aren’t as stable yet as compared to a more established business, profitability analysis can spell the difference between shutting down and keeping afloat.Profitability analysis helps decision-makers see a more concrete picture of the company as a whole, allowing them in turn, to create the right growth strategy.

Keeping Financial Records

Description: ‘Financial records’ is a broad category containing many types of documents, each with accompanying regulations. Dome of the main categories are: accounting records, tax records,insurance records, wage and personnel records

Accounting

Description: Accounting is how your business records, organizes, and understands its financial information.Accounting helps you plan for growth.Accounting is essential for securing a loan.You need accounting to get investors or sell your business.Accounting helps you get paid.Accounting keeps you out of jail (or at least saves you from fines).Accounting helps you pay the right amount of taxes (and not a dollar more).

Description:

Learn how to read financial statements. In this 2-part free course, we use a company's financial statements and annual report to understand the financial strength of a company and help us make informed decisions.

- Navigate successfully through the notes to the financial statements.

- Read and interpret the various items in a published balance sheet.

- Understand complex balance sheet concepts (e.g. deferred taxes, goodwill, investments, etc.)

- Understand the different ways to present an income statement and cash flow statement.

- Read and interpret the various items in a published income statement.

- Identify the operating, financing, and investing activities of a company.

- Determine what is contained in an annual report and where to find it.

economic awareness

Personal finances

Description: Personal finance is the process of planning and managing personal financial activities such as income generation, spending, saving, investing, and protection. the main areas of personal finance are income, spending, saving, investing, and protection.

Description:

Personal finance is the process of planning and managing your personal financial affairs. It involves all aspects of your financial life, including saving, investing, spending, banking, insurance, mortgages, investments, retirement, tax, and estate planning.

Understanding the concept is essential because it helps you make smart decisions with your money. It gives you a roadmap to financial security and freedom.

Without a solid understanding of personal finance, you may find yourself making poor choices with your money that can have long-term consequences. For example, you may end up carrying too much debt, or not saving enough for retirement.

Ultimately, personal finance helps you prepare for life's unexpected events, such as job loss, illness, or disability.

In this article, True Tamplin, the author, discusses the different aspects of personal finance in detail and provide some tips on how to manage your finances effectively.

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Description:

Listed here are financial assistance programs that help single mothers with rent, utility bills, child care, education, medication, housing, medical bills, and mortgage, among others. We have listed links to more than 1000 grants that you could apply for today. These are free grants, and no fee need to be paid. We have been featured on MSN, usNews, Parents magazine, Moms.com magazine, Mother.ly, Care.com, Quicken loans, Naked Capitalism, WFAE, several educational institutions, and government websites.

Revenue Streams

Description: A revenue stream is a source of revenue of a company or organization. Some broad categories of generating Revenue for the business: Asset Sales, Usage Fees, Subscription fees, Renting leasing & lending, licensing to 3rd parties, brokerage fees, advtg fees.

Cost Structure

Description: Cost Structure refers to those costs or expenses (fixed as well as variable costs) which a business will incur or will have to incur to produce the desired objective of the business; such costs include the cost of from purchasing the raw material to the cost of packaging the finished products.

Description: Cost Structure comprises of 2 types of costs: fixed and variable. A proper allocations is essential to identify and calculate profits from each product and product line. It helps business to take timely decisions on effective allocation of resources

A great selection of HR Management resources, each link will open in a new tab.

Pay and Conditions

Description: The word compensation comes from the Latin verb compensare, which means to “weigh against”. In this sense, compensation is a counterbalance. Compensation usually takes the form of monetary payment exchanged for time, labor and expertise. Different types of compensation are: salary, hourly wages, sales commission, bonus, incentives, etc

Career Development

Description: Career development is the process of exploration and action that shapes a person's career path.It includes assessments of a person's skills, abilities, interests, and personality in order to find a suitable career match.Many factors may influence a person's career development, including finances and family obligations.

Description: The 5-STEP Career Development Model provides a comprehensive framework for assessing skills and establishing learning outcomes that demonstrate knowledge of self, career paths, and academic and career opportunities. The 5 steps are : Assessment, Exploration, Preparation, Implementation & Decision making.

Employment Law

Description: Employment law is the area of law that governs the employer-employee relationship.For employees, these laws work to:Prevent discrimination Promote health and safety Establish a minimum required level for economic support Prevent work disruption due to disputes between labor and management

Staffing

Workforce Planning

Description: Workforce planning is a process in which organizations align their needs with the needs of its workforce. It is the process of having the right people who have the right skills at the right time in the organization.5 Proven Steps for Strategic Workforce Planning:Having Strategic Intent, Determining Strategic Positions, Identifying Strategic Players, Implementing an action plan, Report, Monitor, and Adjust

Description: Workforce planning tools are instruments that help analyze current capabilities and future needs for the employee population.These tools are data-driven instruments that help identify the gap between current capabilities of the workforce and its future needs. The five strategic workforce planning tools are: Strategic Workforce planning map, 9-box grid, HR Dashboarding, comp&ben analysis, Scenario planning

Recruiting

Ethics & Discrimination

Description: Ethical discrimination may result in the breeding of ill feelings at work, as well as reduced productivity. To eliminate these ramifications, small-business owners need to put forth increased effort in curbing ethical discrimination in the employment sector.

Description: Discrimination can happen at different points in the employment relationship: when recruiting and selecting staff, in the terms, conditions and benefits offered as part of employment, who is considered or selected for training and the sort of training offered, who is considered or selected for transfer or promotion, who is considered and selected for retrenchment or dismissal.

Description:

Most business owners focus on one thing to measure success: profitability. However, those who focus on the triple bottom line – which considers people and the planet alongside profitability – show even greater gains.

Focusing on inclusivity broadens perspectives and opens us up to richer life experiences. Being surrounded by people who are different to us makes us more receptive to and tolerant of new ideas. This is something we all need if we want to create a kinder world.

People with Disabilities

Description: The primary categories of disability include loss of locomotor skills, vision, hearing speech and mental faculties.Many differently abled people have sharp intellectual abilities and can be productive employees if they are placed in appropriate jobs with some support from the organization.Organizations must create a sound policy and strategy to absorb people with disabilities that can be accommodated in the context of the organization's business.

Description: The information is intended to provide context on the barriers people with disabilities face in seeking and maintaining jobs, together with resources to help people with disabilities overcome obstacles to accomplish goals, participate in their own success and be able to be heard and contribute to society.

Job Descriptions

Description: A job description defines the role responsibilities, attracts top talent, promotes company values and culture, assists in interview question preparation, provides information on salary expectations, presents progression path and development opportunities, aids in employee evaluaton

Competencies

Description: 12 Leadership Competencies are: Supervising others, conflict resolutions, Emotional Intelligence, communication skills, interviewing skills, managing performance, team building, delegation, change agent, coaching, problem solving, motivating others.

Interviewing

Description: Environment matters, Interviewing is a two way thing, Know the ABCs of candidate CVs, Explain how the interview will run, Interviews go quickly hence choose your questions wisely, have somebody else to take notes for yourself, Analyse your candidate's body language

Description: An effective interview is one that optimizes the perceived communication objectives of the individuals involved, with time as the principal constraint. There should be proper planning & preparation, should help build a good rapport, conversation should be well guided and lead to developing information, etc

Retention

Description: Onboarding and orientation, Mentorship programs, Employee compensation, Perks, Wellness offerings, Wellness offerings, Communication, Continuous feedback on performance, Training and development, Recognition and rewards systems, Work-life balance, Flexible work arrangements, Effective change management, An emphasis on teamwork, Acknowledgement of milestones, big and small

Description:

One of the cornerstones to running a successful business is employee retention.

It ensures that your product or service is consistent and of high quality because the same excellent employees are always doing their best work.

It makes the office feel more like a family rather than a rotating door. When your team can form a bond at work, they will be happier, more productive, and remain at their jobs for longer.

Thus it is important to know how to improve employee retention in your company. It is also essential for us to know how to maintain employee retention, even when the retention rate is high.

Termination

Description: Volutanry termination can occur due to various reasons: employee doesn’t get along with the boss, or doesn’t love the work he is doing. Involuntary termination, such as a layoff, can occur because an employer lacks the financial resources to continue an employment relationship.

Problem Solving

Description: Problem-solving is considered a soft skill (a personal strength) rather than a hard skill that's learned through education or training.Problem-solving skills require quickly identifying the underlying issue and implementing a solution.

Critical Thinking

Decision Making

Facilitation

Troubleshooting

Description: Most of the time, problems can be fixed using simple troubleshooting techniques, like closing and reopening the program. It’s important to try these simple solutions before resorting to more extreme measures. If the problem still isn’t fixed, you can try other troubleshooting techniques.

Conflict Management

Description: Conflict management goes a long way in strengthening the bond among the employees and half of the problems automatically disappear. Conflict management helps to find a middle way, an alternative to any problem and successful implementation of the idea.Conflict Management is very important because it is always wise to prevent a fight at the first place rather than facing its negative consequencies.Conflict management also plays an important role in our personal lives.

Brainstorming

Description: Brainstorming is a method of generating ideas and sharing knowledge to solve a particular commercial or technical problem, in which participants are encouraged to think without interruption. Brainstorming is a group activity where each participant shares their ideas as soon as they come to mind. At the conclusion of the session, ideas are categorised and ranked for follow-on action.

SWOT analysis

A great selection of Technical Skills resources, each link will open in a new tab.

MS Word

Description: Sometimes called Winword, MS Word, or Word, Microsoft Word is a word processor published by Microsoft. It is one of the office productivity applications included in the Microsoft Office suite. Originally developed by Charles Simonyi and Richard Brodie, it was first released in 1983.

MS Excel

Description: Microsoft Excel is a spreadsheet program used to record and analyze numerical and statistical data. Microsoft Excel provides multiple features to perform various operations like calculations, pivot tables, graph tools, macro programming, etc. It is compatible with multiple OS like Windows, macOS, Android and iOS.

MS PowerPoint

Description: Developed by Microsoft, PowerPoint is a commercial Presentation application which is a part of the Microsoft Office suite. To convey visual information to groups or individuals, various religious, corporate and educational organizations uses PowerPoint as an effective tool.

MS Teams

Description: Microsoft Teams is a collaboration app that helps your team stay organized and have conversations—all in one place. Whether it’s chat, calls, or video, anyone can engage at any time, bringing everyone closer. You can hold on-the-spot meetings, have conversations, and share files.

Database basics

Description: A database is a tool for collecting and organizing information. Databases can store information about people, products, orders, or anything else.As the list grows bigger, redundancies and inconsistencies begin to appear in the data. Once these problems start to appear, it's a good idea to transfer the data to a database created by a database management system (DBMS), such as Access.

One Note / Evernote

Description: Evernote is an app designed for note taking, organizing, task management, and archiving.The app allows users to create notes, which can be text, drawings, photographs, audio, or saved web content. Notes are stored in notebooks and can be tagged, annotated, edited, searched, given attachments, and exported.

Description: Evernote is one of the most well-known online note-taking applications, alongside Google Keep and Microsoft's OneNote service.In addition to text notes, you can store images in Evernote with text included in the note.By default, all Evernote content stays online; you never have to sync local copies between devices. It has multi-platform support. Can tag and organize notes as per ones requirement.

Description:

Many college classes involve lectures from professors and discussions among classmates. Taking notes during these lectures and discussions is an important part of the learning process.

Research has shown that note-taking improves students’ learning. Here are a few of the ways note-taking enhances your learning:

Listen more carefully during lectures

Helps you remember important concepts emphasized in class

Provides insight into information that will be on tests and exams

Allows you to organize concepts in your own terms, making it easier for you to understand them

Lets you identify questions or gaps in your knowledge for further explanation

Gives you material to reference when studying

Helps you feel more organized, prepared, and confident

Photo editing basics

Graphic design basics

Description: Graphic design is a sought-after skill that can help produce high-end designs to promote brands at a national and international scale.This article will take a look at the basic graphic design principles that can help you create a design in a stylistic and customised manner.

HTML basics

Description: HTML (Hypertext Markup Language) is the code that is used to structure a web page and its content.HTML consists of a series of elements, which you use to enclose, or wrap, different parts of the content to make it appear a certain way, or act a certain way.

Free Learning and Development Resources

Personal & Career Development

A great selection of Personal & Career Development resources, each link will open in a new tab.

Career Planning

Interviewing Skills

CVs/Resumes

Personal Development

Job Searching

Values

Self Motivation

Changing Habits & Behaviours

Learning Styles

Stress Management

Importance of mental health

Self Awareness

Emotional Awareness

self knowledge

Self esteem

self management

Reframing negative thoughts/positive outlook

Self care

Training & Development

A great selection of Training & Development resources, each link will open in a new tab.

TNA/DNA

Design

Implementation

Learning Objectives

Evaluation

Management Development Planning

Training Methods

Instructional System Design

Instructional Design Framework

Agile Learning Design: An Ethos for Creating Learning, Training, and Performance Processes

Extending Instructional System Design

A Framework for Designing Learning Environments

Training Design, Delivery and Evaluation 101 - Complete Guides

Compliances

Management Skills

A great selection of Management Skills resources, each link will open in a new tab.

Performance Management

Leadership Theories & Styles

Establishing Performance Goals

Recognising Performance Gaps

Performance Improvement Plans

Appraisals and PDPs

Quality Management

Leadership Development

Coaching & Mentoring

Risk Management

Organisational Change

Motivation

Goal & Objective Setting

Team Dynamics

Giving Feedback

Group Skills

Group Learning

Self-Managing Teams

building trust

teamwork and collaboration

leadership behaviour

Planning & Organisational Skills

A great selection of Planning & Organisational Skills resources, each link will open in a new tab.

Meetings management

Diversity

Project Management

Strategic Planning

Business Planning

Business Continuity Planning

Management by Objective

Time Management

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Knowledge Management

Research Methods

Understanding your Value Proposition

Customer Segmentation

Customer Discovery

Validation and Testing Assumptions

Communication Skills

A great selection of Communication Skills resources, each link will open in a new tab.

1st impressions